Terms of Agreement represent a contract between RB External Cleaning Solutions and the Client.
The Client agrees that engaging RB External Cleaning Solutions, including verbally placing an order for services when meeting or by telephone or email and/or website or any other communication medium shall constitute the Client’s acceptance of these Terms and Conditions.
Unless otherwise agreed in writing by RB External Cleaning Solutions, these Terms and Conditions shall prevail over any other Terms of Business or Purchase Conditions put forward by the Client.
No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by RB External Cleaning Solutions.
RB External Cleaning Solutions retain data from customers in the form of Name and relevant contact details. This information is for the sole use of RB External Cleaning Solutions and will not be sold or passed on to third parties.
RB External Cleaning Solutions will provide to the Client a professional quality-assured Cleaning Service at an agreed cost.
We provide the following services: One-off or six weekly Regular window cleaning, Gutter Cleaning, Patio & Driveway cleaning, Conservatory restorations, Solar Panel Cleaning & Render Cleaning Services.
Due to the nature of window cleaning with the water fed pole, we advise customers that the best results come after the first two or three cleans. During the first clean, we remove a build-up of dirt that may have accumulated over time. However, although the windows have been professionally cleaned within the initial clean, tiny amounts of dirt may continue to trickle down, and there may be a few spots afterward.
Over the next couple of cleans, when done regularly, the window cleaning reaches the best standard. We recommend two or three cleans to accurately assess the results. However, we do try to aim for this within the first clean. Tough stains such as bird droppings on sills and frames may take two or three cleans to completely disappear due to acidity in the excrement.
Due to us using a pure water system, the windows will not require any form of manual drying as the water will dry smear-free. We will, however, go around the lower levels and remove most of the water via squeegee to speed up the natural drying process unless these lower windows are not accessible by hand due to location.
If there is any smearing on the windows once we have cleaned it may be due to lime scale from hard water that has settled on the windows prior to us coming to clean. As we will do all we can to remove this sometimes it will still be on the windows after the clean, if it is, please inform us of this and we will be happy to take procedures on the next clean to remove this. This will not be a requirement for us to come back to rectify for free.
All services are offered as one-off appointments, except window cleaning, which is provided every six weeks.
RB External Cleaning Solutions will always remain courteous and professional.
RB External Solutions provides a six weekly regular window cleaning service.
A regular clean will be priced up accordingly and will consist of all windows, doors including all frames and sills, lower gutter, fascia, door canopy and garage door on the front of your property within your clean, garage doors and fascia’s on a building separate from the main residence will not be included within the service and will be subject to additional charges should you wish to have these cleaned also.
We provide a 6 weekly service to ensure that your property is maintained and kept looking amazing throughout your service with us and it is expected for you to keep within the agreement set out on the website, skipping for any other reason apart from moving house or major ground or external building works is not acceptable and you will be charged in full for your skipped clean which will be automatically added to your next scheduled clean, we do work in all weathers and we will decide if it’s not suitable to work in.
Service cancellation can be requested after at least three cleans have been completed. If you cancel before all three cleans are completed, the full balance for the three cleans will be due.
All services we provide are bound by a verbal agreement and upon agreeing to use our services you are agreeing to all terms set out here-within.
A 30-day notice period is applicable upon cancelling the regular cleaning service.
An initial cleaning cost (First Clean) can be up to 6 x the cost of a standard clean which will be agreed prior to any work carried out and will be provided in writing to you, we will provide a more in-depth clean using chemicals and cleaning products to bring back the life in your frames and sills.
Prices for all services are clearly set out on the website price guide page, this is a price guide, and small fluctuation may occur.
A property visit may be necessary to provide a more precise quote.
Prices may be subject to change within national average inflation rate to the nearest 50p and may go up without any notice, however we will endeavour to provide at least 12 weeks’ notice of any change.
Any customers on the old schedule of 12 weeks will have an additional increase of up to 50% of the six weekly schedule costs (e.g. £20 on 6 weeks is £30 on 12 weeks)
Services outside the 6-weekly regular cleaning schedule will be considered one-off, even if booked as a recurring service such as a 6-monthly clean. These cleaning services will be provided at the rate specified in the original quotation.
Any ad-hoc or one-off services, such as detailed cleaning or house move cleans, will be billed based on the scope of work required. An inspection will be necessary to determine the appropriate charges.
All payments are due from the day of the cleaning date for all services, to ensure this happens we would prefer for you to pay for a regular window clean via bank transfer to the account provided. We accept cash or bank transfer payments; reminders follow if unpaid.
If payment is not made within 7 days, a £5 administration fee and 50p per reminder will automatically be added to the debt to cover reminder service costs.
We kindly remind you that RB External Cleaning Solutions operates as a business, and as a provider of requested services, it is your responsibility to ensure timely payment.
Should you fail to pay your invoice within the stated times above and the invoice continues to be unpaid for a further 6 weeks RB External Cleaning Solutions reserve the right to suspend your cleaning and replace your cleaning slot on the round with another customer. If we then fail to receive monies owed within a further 6 weeks, we have the right to contact a collection agency to recover the debt should we feel this is a necessary action, you will then be liable for all related transfer charges of £120 plus collection agency fees, and court-related fees which will start at an additional £180 plus any VAT applicable via a third party (We will not charge you VAT on any of our charges), plus any outstanding balance, including any charges incurred.
Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and cleared.
As we are busy and there is a lot of traffic through the company bank account, we may miss a payment made by you. To ensure we do not miss a payment; you must make sure that you put your first line of your address as the reference and NOT YOUR NAME.
Our pure water systems work in all weathers not just the sunny days; we do work in all weathers and in the winter periods, we use hot water to help remove any stubborn marks and secretion from windows, therefore, weather conditions are NOT an acceptable reason for postponing our services.
We offer an all-year-round regular service. We will clean your property in all weather conditions, including certain rainy conditions and exceptionally low temperatures. High winds, heavy rain, and deep snow do affect our services & schedule, but you will be notified should we not be able to complete the service on the scheduled day, we will arrange an alternate day within the week or let you know that we will be missing this clean out.
The day prior to your clean you will receive a text message letting you know; this is to remind you that we need access to all areas of your property externally, the text is sent out to allow enough time for you to make access to the property for when we arrive as to alleviate any delays on the clean as we are extremely busy and any delays will have a knock on effect to the days schedule. If we are unable to access any part of your property due to locked gates and we are unable to gain access other ways, we will only clean the accessible areas such as the front & sides and full payment will apply.
If agreed to do so our operators will from time-to-time gain access to your property by unlocking your access gate or climb over your gate/garage, this is an automatic agreement between RB External Cleaning Solutions and the client when they choose to use our services unless stated upon agreeing to use our services. To avoid providing us with limited access please ensure that we have your correct mobile phone number for our SMS text reminder service which we send out the evening before each visit.
Due to our busy schedule, we will not be able to return to your property to complete missed areas, it is up to you to ensure there is access on the day.
Due to insurance liabilities, we will be unable to move obstacles such as but not exclusive to flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property, we will be unable to clean it.
Unfortunately, due to our insurance policy, we do not bring our water hoses through your property. We do offer a “front windows only” service for properties with no rear access.
We are a water-fed window cleaning company, utilizing a reach-and-wash pure water system for all standard window cleaning services. Ladders are not used unless previously agreed upon, in which case associated costs will have been discussed and implemented.
If you fail to provide access as required on the day of your scheduled clean after we provided a minimum of 12 hours’ notice and we need to gain access via the ladders there will be an additional charge of £3 to cover the additional time it takes to utilise the ladders, we are very busy and time is extremely crucial, so it is essential that we have an ease of access to all your property.
As we work outside and do not require access to the internal areas of your property there would be no valid reason to cancel your scheduled clean which you have agreed upon.
If you do cancel your scheduled clean, we kindly ask that you provide us with at least 12 hours’ notice of the day of your clean or within the hour of a reminder text to you, you can send an SMS text or WhatsApp message to 07707 095555. As you have agreed to use our services on a six weekly basis your will be responsible for paying 1.5x the standard cost on the next scheduled clean.
If you cancel on the day without notice, you will be charged the full cleaning fee.
If you cancel your regular clean 3 times in any 12-month period then we will cancel your agreement with us and will remove you from the system and any cancellation fees & charges will apply, should you wish to continue using our services the initial cost of cleaning your windows will, therefore, apply again.
If you wish to cancel our services, you must provide a 30 days’ notice via SMS text or WhatsApp message before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
A schedule of visit dates for domestic customers is available. The schedule provides the week commencement date for planned visits; specific dates or times cannot be guaranteed.
Including variables like annual holidays, public holidays, severe weather, and staffing. it is not always possible to supply an exact date, we will, however, aim to ensure your regular six weekly clean continues without too much time between cleans.
Staff holidays, sick leave, and severe weather can affect our schedule. Also, at the end of each year, we optimize our rounds, your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.
Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck-on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If properly installed, these bars will remain unaffected by our brushes. If they do become loose or fall off it is because the adhesive is not bonding correctly with the glass. This is because over time the double-sided tape used to stick the bars to your glass loses its adhesion.
Scratched windowsills: Over time your UPVC window frames will start to oxidize and slowly lose their colour. Your windows sills will be the most affected. Our soft plastic brush with nylon bristles may remove some oxidation when cleaning your windows. The markings denote areas where grey oxidation has been eliminated and should not be interpreted as actual surface scratches. Restoration of your windows to their original condition will only be undertaken if expressly requested, paid for, and confirmed to fall within our range of services.
Scratched glass: Our window cleaning brushes feature soft plastic heads and nylon bristles designed to prevent scratches. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass, we will bring over a brush and ask if you can scratch the glass again. If you succeed, we will pay to replace the glass.
Unfortunately, due to our insurance policy, we do not bring our water hoses through your property or climb over fences. We do offer a “front windows only” service for properties with no rear access.
RB External Cleaning Solutions takes all issues of Health and Safety seriously.
This includes the wellbeing of its Clients, Operatives, Staff, Customers, and members of the General Public.
Before starting, a Risk Assessment and Method Statement will be completed according to RB External Cleaning Solutions' Health and Safety Policy.
If we deem any conditions unfit or hazardous, work will not continue until conditions are improved.
This specifically refers to [but is not limited to] Hazardous Areas due to Construction Work or Stored Materials, Broken Fences and Perimeters, Overgrown Trees and Plants, proximity to dangerous Chemicals or Fuels or other corrosive substances, surfaces made dangerous by e.g. Algae, Moss etc
Areas that are inaccessible will not be cleaned.
Our Operatives are trained to work safely, and if asked will not undertake work that is unsafe.
All items or obstacles should be removed by the Client from the areas RB External Cleaning Solutions Operatives need to access.
Our Operatives need reasonable access to perform their duties safely.
RB External Cleaning Solutions offer a 24-hour guarantee against any work conducted.
If you are not 100% satisfied, we will come back and re-clean for free.
To book a free re-clean phone or leave a message for us to call you and we will rebook it in.
A call-out charge may be applied if we return to clean and we find it is the inside of the windows that are dirty or the double-glazed unit has failed, and the dirt is on the inside of the unit.
We will not come out because of dirty or discoloured frames.
Achieving optimum cleaning results may require a few cleans.
For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting.
Leaching can also occur from trickle vents, beading, and heavily soiled frames, however, in most cases, this will cease after a couple of cleans once the dirt is removed fully from the frame areas.
RB External Cleaning Solutions will send an SMS Text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day.
This message is automated and cannot be replied to.
Any cancellation notice received after this text message will not be acted upon.
These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.